What To Expect

Let's Practice Health & Safety Together

As we travel together to a new chapter, our relationships with you, our guests, and team members have never been more important. The well being of our guests and team members will continue to be our top priority.

We are as determined as ever to deliver exciting entertainment with the same level of friendly service you have come to expect from Gulfstream Park. While the excitement awaits, we recognize there will be changes. We have carefully collaborated our readiness guidelines from government authorities and agencies, medical professionals and the Center for Disease Control and Prevention (CDC) to develop an improved way of operating.

While there is no proven playbook for the current challenges we face, you have our team’s commitment that we will continue to be driven by our medical professionals and public health guidelines as we evaluate and evolve our safety protocols and policies. We are confident in our company’s deep operating experience, our expertise in safely managing public gatherings, the integrity of our leadership team, and our tenure in this business. More than that, we have tremendous confidence that the women and men of Gulfstream Park will rise to this challenge and will be here, and ready, to provide the service and experiences for which we are trusted, renowned and beloved. On behalf of all of us at Gulfstream Park, we look forward to welcoming you back.

Sincerely,
Gulfstream Park Management

Health Monitoring and PPE

We have created new protocols to include travel screenings for team members, guest temperature monitoring, and training programs on health and safety protocols. We ask team members and guests alike, to stay home if they have COVID-19 related symptoms or live with someone who has recently tested positive.

Travel Waiver
- Team Members will sign a travel waiver and will notify HR if traveled

Thermal Sensing Camera
- Team Member entrance and various guest entry points
- Designed to detect temperature
- Temperature over 100.4 degrees will move to an additional screening

Team members will be provided and required to wear a face-covering while working. Gloves will continue to be worn by team members who require them to do their job and new protocols. Guests will be required to wear face coverings to enter the property.

Face Masks
- Issued upon return to work
- Two reusable/washable face masks will be issued to each employee
- Team members and guests will be required to wear their mask at all times while on property

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We are implementing 6-foot physical distancing practices throughout the property with floor guides to assist and remind our guests and team members. Where this isn’t possible, we will mitigate as best as possible with plexiglass guards, face shields, or clear instruction signage.

Physical Distancing
- Team members are required to maintain a 6-foot minimum distance while interacting with guests, vendors and other team members
- Guests will be advised to practice physical distancing
- Line queue will be marked with stanchions, signage and floor decals

Guests throughout our property will find hand sanitizer stations and will be reminded with instructional signage to use the hand sanitizer after touching gaming totes, slot machines and high-touch points. Although our cleaning protocols have always been a priority, we are increasing the amount of routine cleaning, with a focus on high-touch areas using cleaning products that meet EPA guidelines. Signage will be installed throughout the property to help guide guests and team members on how to safety practice new recommendations.

Hand Washing
- Team members must frequently wash hands thoroughly for 20 seconds with soap and water
- Guests are encouraged to wash hands once every hour
- Sanitizing stations throughout venue at all entries, exits, service windows and kiosks/ATMs

Front of the House Signage
- There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks.

Back of the House Signage
- Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.

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Team Members will be provided and required to wear a work-issued face covering while on duty and on property. Our guests will also be required to wear facing coverings in public areas and we will offer masks to any guests who need one, free of charge. We will continue to offer food and beverage service and we ask when guests are consuming to minimize the amount of time face coverings are removed. Gloves will continue to be worn by team members who require them to do their jobs, such as food handlers and team members who clean public areas.

Personal Protective Equipment (PPE)
- Appropriate PPE will be worn by all team members based on their role and responsibilities and in adherence to state or local regulations and guidance.
- Training on how to properly use and dispose of all PPE will be mandatory.
- Every team member entering the property will be provided a face covering and will be required to use it while on property.
- Gloves will be provided to employees whose responsibilities require them as determined by medical experts and the CDC.

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Companywide Protocols

Numerous recommendations apply to nearly every part of the business. Certain areas will have more specific protocol requirements than others, which will be provided by each department. However, these general protocols will be applicable companywide.

Team Member & Guest Health Initiatives
- Team members will be given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to their Supervisors or Managers.
- Team members are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19.
- Team members and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (team members) or security (guests).
- Team members will be allowed to use front of house restrooms and handwashing stations in order to wash their hands more frequently.

COVID-19 Training
- All team members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Casino, Food & Beverage, Mutuels and Security.

Daily Pre-Shift & Timekeeping
- Team member pre-shift meetings will be conducted virtually or in areas that allow for appropriate physical distancing between team members.
- Larger departments will stagger employee arrival times to minimize traffic volume in back of house corridors and elevators.
- Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in.
- Our management team will ensure constant communication and proper PPE and sanitation procedures are followed.

Public Spaces and Common Areas
-The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, escalator and stair handrails, counters, sneeze guards, apron rail, stadium seating, gaming machines dining and seating areas.

Back of the House
- The frequency of cleaning stand sanitizing will also increase in high traffic back of house areas with an emphasis on the employee break rooms, employee entrances, employee restrooms, loading docks, offices, kitchens and security scanning podiums.

Shared Equipment
- Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout Gulfstream Park.

Cleaning Protocols

We have always placed a high priority on air quality for our guests and have reviewed the operation of our HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with the established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.

As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.

Heating, Ventilation and Air Conditioning (HVAC) and Air Quality
- The frequency of air filter replacement and HVAC system cleaning will be increased.
- Fresh air exchange will be maximized to enhance dilution ventilation and air filtration capabilities.
- Air conditioning filters have been replaced with MERV 11 rated filters designed to filter out bacteria and virus carriers.
- Ultraviolet (UV) germicidal lights have been added to our HVAC system to sterilize the air against mold, bacteria and viruses.
- Loading dock doors shall be maintained open to increase ventilation.

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